faqs

When is the Whitby Morrison Factory open?

Monday to Friday from 8am until 4.30pm (5.30pm at peak times)

Is there a Whitby Morrison Heritage Collection Museum?

Not yet but it is our intention to open the world's first ice cream van museum (likely to be based in Crewe, Cheshire) in the next few years.

Can I operate a Whitby Morrison Ice Cream Van abroad?

Yes, Whitby Morrison Ice Cream Vans are manufactured to the highest standard and are capable of working in all climates.

Are there any finance options available?

Finance is available, however it is not provided directly by Whitby Morrison. We have a variety of companies with whom we work, and will be happy to forward your details to them.

What type of warranty service does Whitby Morrison offer?

We offer a 12-month warranty on all that is manufactured and fitted by Whitby Morrison. Anything else is strictly subject to the manufacturer's warranty.

Do you have a mobile engineer that can come out to me?

All Whitby Morrison products are supplied with a back-to-base warranty. However, we will always endeavour to resolve any problem over the telephone.

Do I require a generator to operate the Soft Ice Cream Machine?

The Whitby Morrison Direct Drive System powers the Soft Ice Cream Machine directly from the vehicle engine eliminating the requirement for a generator.

Can Whitby Morrison supply second hand vans?

Here at Whitby Morrison we solely supply new vehicles. However, we are able to convert your own panel van into a new Ice Cream Van. Please view the Used Vans for Sale list to see a selection of Second Hand Ice Cream Vans available for private sale.

What type of vehicles do you Whitby Morrison work with?

Whitby Morrison Ice Cream Vans are primarily built using a Mercedes Sprinter or Ford Transit. We also work with the Fiat Ducato and Chevrolet Express for international markets.

Can I operate a Slush or Coffee Machine in my van?

Whitby Morrison Ice Cream Vans can be converted to include the Power Pack System. In turn this will provide up to 3000w enabling you to operate a Slush or Coffee Machine in your van.

What type of gas is used in the freezer and chiller?

All newly built Whitby Morrison refrigeration systems operate using Refrigerant Gas R404a. Older models may operate with a different Refrigerant Gas - please consult your local Refrigeration Engineer if you have any doubts.

Do I need a license to sell Ice Cream?

To sell ice cream in public you must have a valid Public Liability insurance certificate and the correct Mobiler's license, which can be issued by your local council. Please note that individual licensing requirements can vary from council to council.

Can I hire a vehicle from the Whitby Morrison Heritage Collection?

We are pleased to offer a selection of our vehicles for hire for selective marketing, promotional and periodical roles. However, we strictly reserve the right to refuse to support anything, which we believe to be in distaste and not reflect the ice cream industry and Whitby Morrison in a positive way.